Customer Testimonials

Patrick Sim is an amazing service consultant. He will definitely be purchasing vo too. He is very professional and he knows his job. When going to Norm Reeves for service he is the only service consultant that I want to go too.

Fantastic customer service by Julian Murillo and everyone at this dealership. I test drove the car, we agreed later on a price over the phone & I came in to sign the paperwork- it was the quickest and most straightforward experience I've ever had leasing or buying a car. Not that it really matters, but the customer waiting room & coffee area looks like an expensive hotel. LOL, an upgrade from Buick down the street!

I leased a G70 from this dealership yesterday. I had a great experience unlike what I have experienced at other dealerships in the past. Minh our salesman was very friendly, not pushy and informative. Rayan the finance representative was also friendly and informative, he also went above and beyond to get us all of the dealer incentives. We arrived at the dealership at 4:30pm and got home before dark with a luxury vehicle at an affordable price. Norm Reeves Genesis of Cerritos is a 10 out of 10, highly recommended

Julian was amazing! He worked so expeditiously to make my car deal happen and was able to land me the exact vehicle I was looking for! I've been leasing cars for over 30 years and this was a superior experience. Julian has been exceptionally helpful, patient, attentive, thorough and sweet throughout this process and I am so grateful and delighted with my GV 70!

This was, without a doubt, the best car-buying experience I've ever had. Ernie is the best!!! Thank you Ernie! You’re incredible! From the very beginning, everyone I worked with was incredibly friendly, respectful, professional, honest, and genuinely kind. They made the entire process seamless, transparent, and completely stress-free. What I expected to be a long and complicated experience turned out to be remarkably smooth and much faster than I could have imagined. What truly sets this dealership apart is their commitment to customer service. They went far above and beyond my expectations by personally delivering my new car ... Read More

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Google - Jul 19, 2026

This was, without a doubt, the best car-buying experience I've ever had. Ernie is the best!!! Thank you Ernie! You’re incredible! From the very beginning, everyone I worked with was incredibly friendly, respectful, professional, honest, and genuinely kind. They made the entire process seamless, transparent, and completely stress-free. What I expected to be a long and complicated experience turned out to be remarkably smooth and much faster than I could have imagined. What truly sets this dealership apart is their commitment to customer service. They went far above and beyond my expectations by personally delivering my new car to my home, driving about an hour and a half just to make the process as convenient as possible for me. That level of dedication and care is incredibly rare and speaks volumes about how much they value their customers. Throughout the entire process, I never felt pressured. Every question was answered patiently, every detail was explained clearly, and I always felt that they genuinely wanted what was best for me rather than simply making a sale. If you're looking for a dealership that is fair, trustworthy, professional, and truly puts customers first, I cannot recommend them highly enough. The entire team made what is often a stressful purchase an enjoyable and memorable experience. Thank you all for going above and beyond—we couldn't be happier with my new car!

My husband and I had a great experience with Julian. He really took care of us and walked us through all of the features of our purchase even though it was a pre-owned model he took the same time and care to go through all of the features as if it was new. Would highly recommend working with Julian at NR Cerritos, it was a much more realistic and straightforward negotiation compared to other dealers we visited.

What an amazing dealership! Beautiful location incredible sales and finance team! Made this experience effortless! Highly recommend them! They were worth the 4 hour drive and took us 30 min to complete all paperwork. That’s a dream!!

It was awesome working with Julian. Patient and understanding. Walked me through the entire process A-Z. 10 Stars.

Had a great experience at Norm Reeves Genesis of Cerritos. Alex was friendly, professional, and made the whole leasing process smooth and straightforward. He answered all of my questions and never made me feel pressured. I really appreciate his help and would definitely recommend Alex and the team if you’re looking for a Genesis. Thanks again!

Car buying could be very stressful but my experience with Norm Reeves Genesis of Cerritos was an amazing one. The Sales Manager, Mr. Vito Beato, was very helpful, accommodating & very professional. Close the deal in a very short period of time. Would highly recommend this dealership as well as their Sales Staff.

We all know the stereotype: you negotiate a price over the phone, drive all the way to the dealership, and suddenly you're hit with thousands in mandatory "dealer add-ons." I explicitly told my sales rep, Robert, upfront exactly what car and price I wanted, and that I wouldn't tolerate any hidden fees. Robert was an absolute professional. He was completely honest that there were add-ons, but made it clear they were 100% optional and that the online price was actually the price of the car. When I arrived, everything was exactly as promised. I test-drove the car, ... Read More

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Google - Jul 5, 2026

We all know the stereotype: you negotiate a price over the phone, drive all the way to the dealership, and suddenly you're hit with thousands in mandatory "dealer add-ons." I explicitly told my sales rep, Robert, upfront exactly what car and price I wanted, and that I wouldn't tolerate any hidden fees. Robert was an absolute professional. He was completely honest that there were add-ons, but made it clear they were 100% optional and that the online price was actually the price of the car. When I arrived, everything was exactly as promised. I test-drove the car, negotiated a bit more, and walked out with a fantastic deal. Massive shoutout to the entire team—Robert, Ryan in finance, and Ali (the General Sales Manager). They were completely upfront, played absolutely zero games, and made the whole process seamless. I 100% recommend buying from Norm Reeves Genesis!

★★★★★ My wife and I had been negotiating with Genesis Cerritos since early April 2026. During that time, we worked with Ernie and later Perla. While both were courteous, we could never quite get to a deal that worked for both sides. Everything changed on June 30. I called to follow up with Perla and, while I was on hold, Julian Murillo answered the call. That conversation completely changed our experience. Julian listened to what mattered most to us, understood our budget, and worked with the finance team to build a deal that made sense. My wife and I didn't make this ... Read More

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Google - Jul 5, 2026

★★★★★ My wife and I had been negotiating with Genesis Cerritos since early April 2026. During that time, we worked with Ernie and later Perla. While both were courteous, we could never quite get to a deal that worked for both sides. Everything changed on June 30. I called to follow up with Perla and, while I was on hold, Julian Murillo answered the call. That conversation completely changed our experience. Julian listened to what mattered most to us, understood our budget, and worked with the finance team to build a deal that made sense. My wife and I didn't make this decision lightly. We spent an entire week asking ourselves whether leasing a Genesis for a third consecutive time was the right financial decision. We previously leased a 2021 GV70 Advanced and a 2023 GV80 Prestige. After comparing other luxury SUVs, reviewing lease structures, and analyzing the numbers in detail, we concluded that Genesis continues to deliver the best combination of luxury, technology, safety, and value for our family. The 2026 GV80 Prestige checks every one of my wife's non-negotiable requirements. At the same time, the final lease structure met my financial goals with a competitive discount, a favorable money factor, and a payment that fit our budget. Julian never pressured us. He answered every question, remained patient throughout the process, and earned our trust. What months of negotiations could not accomplish, Julian accomplished in less than 24 hours. He listened, understood what mattered to us, and worked with the finance team to make it happen. The finance team made the signing process straightforward and transparent. Unlike several other luxury dealerships we visited during our search, Ryan stepped in when it mattered most. He rose to the occasion, coordinated the closing professionally, and ensured everything came together smoothly. From beginning to end, the experience left us confident that we made the right decision. Buying or leasing a vehicle is about more than the numbers. It's about working with people who earn your confidence. Julian, Ryan, and Genesis of Cerritos did exactly that. If you're shopping for a Genesis, I highly recommend asking for Julian Murillo. He earned our business, and we'll gladly work with him again.

Julian Murillo was our salesperson and made the experience seamless and pretty quick. We also worked with Perla. The whole team was great and I love the car. Thank you!

We had a very good experience buying the GV70. Ernesto Ramos was very helpful and cared our needs. He made us feel welcomed, respected and desired. Very good tips and advice in caring and using our new beauty. We consider already getting one more Genesis for our family. Facility and service are top notch. Thank you for your help!

I had an excellent service experience at Norm Reeves Genesis of Cerritos. From start to finish, the process was professional, convenient, and stress-free. A special thank you to Edwin Rivas, my service advisor, for going above and beyond. He immediately arranged a loaner vehicle for me to use during the entire service period, which made a huge difference. He also kept me updated regularly throughout the process, providing weekly updates and making sure I always knew the status of my vehicle. I’d also like to recognize the technician who worked on my car. The quality of the work was ... Read More

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Google - Jun 24, 2026

I had an excellent service experience at Norm Reeves Genesis of Cerritos. From start to finish, the process was professional, convenient, and stress-free. A special thank you to Edwin Rivas, my service advisor, for going above and beyond. He immediately arranged a loaner vehicle for me to use during the entire service period, which made a huge difference. He also kept me updated regularly throughout the process, providing weekly updates and making sure I always knew the status of my vehicle. I’d also like to recognize the technician who worked on my car. The quality of the work was outstanding, and my vehicle was returned in excellent condition. It’s clear that great care and attention to detail were put into the service. Overall, I’m very impressed with the level of customer service and workmanship at Norm Reeves Genesis of Cerritos. Thank you to Edwin and the service team for making this such a positive experience. Highly recommended!

Julian Murillo was great. Very patient, helpful, and courteous in helping me with my car purchase. Couldn’t recommend him more!

"I was initially very disappointed after visiting the Torrance dealership service center, so I decided to try the Cerritos dealership instead. It was the best decision! They were able to resolve almost all of my issues. Kyle fixed everything without a single complaint and treated me with exceptional kindness. I highly recommend this place for anyone looking for great service!"

Enjoyed my experience once again here at Genesis. The process was simple and the service was excellent. Every time I receive my car back feels brand new. Thanks to Kyle Predmore!

Julian Murillo, our salesperson, was terrific. He knows the cars and all the options thoroughly. In addition he is a lovely, friendly, professional person. He spent several hours with us as we had lots of questions and were unsure of what we wanted to do. To his credit he saw that and didn’t rush us. Best car buying experience I’ve had since 1971 when I bought my first car. Thank you Julian!

Most beautiful suv I have ever driven. I do not think any other vehicle could make me feel so safe and luxurious at the same time. Lisa in sales was honest and upfront and did not waste my time. She got me everything I wanted and more

I had a great experience working with **Norm Reeves Genesis**, especially with Ernie Ramos (sales rep) & Vito Beato (sales manager). We visited several dealerships since my wife’s lease was ending and she wanted to check out the GV70. Out of all the places we went, this was by far the most comfortable experience. There was no pressure at all. Ernie really focused on what we actually needed and wanted, and guided us through the process like a professional. One thing that stood out was how well Ernie knew the car. He walked us through all the features and ... Read More

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Google - Apr 19, 2026

I had a great experience working with **Norm Reeves Genesis**, especially with Ernie Ramos (sales rep) & Vito Beato (sales manager). We visited several dealerships since my wife’s lease was ending and she wanted to check out the GV70. Out of all the places we went, this was by far the most comfortable experience. There was no pressure at all. Ernie really focused on what we actually needed and wanted, and guided us through the process like a professional. One thing that stood out was how well Ernie knew the car. He walked us through all the features and clearly explained the differences between trims, so we truly understood what we were getting. Also, I can be pretty picky when it comes to choosing the right car for my wife, and we test drove multiple vehicles. Ernie never showed any hesitation or made us feel uncomfortable or rushed. Unlike some other dealerships, he was patient the whole time and made it easy for us to take our time. Honestly, we even had a better deal from another brand (not Genesis), but we still came back here because of how we were treated. Ernie never tried to force anything. He just made everything smooth and easy. Also, thanks to Vito for helping us secure a great deal in the end. The level of service from both Ernie and Vito felt like what you would expect from a true luxury brand. I would definitely recommend stopping by if you are considering a Genesis. I will definitely be coming back when my next lease is up.

I happened to stop by Genesis of Cerritos and had a great experience. I met Alex Nam, and he explained everything about the cars in a very detailed and easy-to-understand way. You can really tell he has a passion for cars and genuinely cares about helping customers. I would definitely recommend him to my friends and family. Thank you!

​I can’t recommend Julian Murillo at Genesis at Cerritos Auto Square enough. We were looking at a used 2018 Jeep Grand Cherokee with only 49,000 miles, and Julian made the entire process seamless. ​He was completely upfront from the start—no gimmicks, no hidden fees, and absolutely no pressure. He worked patiently with my parents to ensure they got a monthly payment and interest rate they were comfortable with. ​When we arrived to finalize everything, Julian had the Jeep washed, gassed up, and all the paperwork ready to go. It’s rare to find a salesman who is this transparent and ... Read More

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DealerRater - Apr 3, 2026

​I can’t recommend Julian Murillo at Genesis at Cerritos Auto Square enough. We were looking at a used 2018 Jeep Grand Cherokee with only 49,000 miles, and Julian made the entire process seamless. ​He was completely upfront from the start—no gimmicks, no hidden fees, and absolutely no pressure. He worked patiently with my parents to ensure they got a monthly payment and interest rate they were comfortable with. ​When we arrived to finalize everything, Julian had the Jeep washed, gassed up, and all the paperwork ready to go. It’s rare to find a salesman who is this transparent and respectful of your time. If you want a straightforward, "no-headache" car buying experience, definitely go see Julian!

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I'll be honest — I walked into Norm Reeves Genesis Cerritos with my guard up, ready for the usual dealership back-and-forth. My first visit started with Milca, who took me through the test drive and made the whole thing genuinely enjoyable — friendly, knowledgeable, and zero pressure. About two weeks later I came back ready to buy, and that's when I worked with Julian on the actual negotiation. He made the process feel straightforward, and when I had specific asks, the team was willing to meet me in the middle on a few things. It ended up being one of ... Read More

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Google - Apr 1, 2026

I'll be honest — I walked into Norm Reeves Genesis Cerritos with my guard up, ready for the usual dealership back-and-forth. My first visit started with Milca, who took me through the test drive and made the whole thing genuinely enjoyable — friendly, knowledgeable, and zero pressure. About two weeks later I came back ready to buy, and that's when I worked with Julian on the actual negotiation. He made the process feel straightforward, and when I had specific asks, the team was willing to meet me in the middle on a few things. It ended up being one of the more pleasant car-buying experiences I've had — and that's not something I say lightly.

I took my 2021 Genesis in for an annual service. The appointment process was simple and I was met with a smile by my service advisor Edwin. Having had a really really poor experience at another Genesis dealer in Rocklin CA, so my expectations were low. Wow, this dealer is the real deal. Edwin thoroughly inspected the vehicle and saw that the window trim was not looking good and decided to replace the trim at no expense. Without an ask from me, he offered a car so that I could return home while the car was being serviced. If you’re ... Read More

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Google - Apr 1, 2026

I took my 2021 Genesis in for an annual service. The appointment process was simple and I was met with a smile by my service advisor Edwin. Having had a really really poor experience at another Genesis dealer in Rocklin CA, so my expectations were low. Wow, this dealer is the real deal. Edwin thoroughly inspected the vehicle and saw that the window trim was not looking good and decided to replace the trim at no expense. Without an ask from me, he offered a car so that I could return home while the car was being serviced. If you’re wondering if Genesis is a luxury brand worth buying, look no further than this dealer. Everything about it screams luxury to include the top notch service, the coffee bar in the lounge and the competent service advisors. I feel much better about owning a Genesis after my service experience at this dealer. Thanks Edwin.

The dealership - Norm Reeves Genesis of Cerritos was well-organized, and the consultant Chris Chang and Alex Kim who assisted me was extremely friendly; they took care of various issues I encountered and shared a wealth of useful information. The entire process—from returning my previous vehicle to signing a new lease—felt far more comfortable and enjoyable than my experiences with other dealerships.

I recently purchased a used Honda from Norm Reeves Genesis of Cerritos. While I expected a higher standard from a Genesis store, it couldn’t be more of the opposite. The customer service was absolutely terrible. Timeline: After signing Tuesday, I was promised a 3-4PM Wednesday pickup. I had to be the one to call them at 1 PM Wednesday, only to find out it wasn't ready. This left me stranded without a car for work on Thursday. Management Failure: Speaking with Ali, the GSM, was a 15-minute exercise in frustration. He offered no solutions and said no to ... Read More

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Google - Mar 29, 2026

I recently purchased a used Honda from Norm Reeves Genesis of Cerritos. While I expected a higher standard from a Genesis store, it couldn’t be more of the opposite. The customer service was absolutely terrible. Timeline: After signing Tuesday, I was promised a 3-4PM Wednesday pickup. I had to be the one to call them at 1 PM Wednesday, only to find out it wasn't ready. This left me stranded without a car for work on Thursday. Management Failure: Speaking with Ali, the GSM, was a 15-minute exercise in frustration. He offered no solutions and said no to all my requests (no loaner, no rental car, no statement credit) until I specifically asked for the General Manager, Bill Stephens. Only then did a "check for a rental" suddenly become an option. It shouldn't take 17 minutes of arguing to get a luxury dealer to fix a mistake they caused. The "Detail" Lie: I pointed out dirty cupholders to THREE different people on Tuesday. They all promised it would be detailed. It wasn't. After "two” supposed details, the car still had markers on the headlights and a "disgusting" cupholder interior (my friend’s words). I still even found crumbs next to the cupholder after driving off. Edit: Management Bill Stephens stepped in and was willing to help me as a customer. I appreciate his willingness to understand my situation and help!

Got me a G70 last night and let me tell you Gerieck was the best. Everything was so smooth and stress free . No hidden charges or surprises. By far my best experience at a dealership hands down. Look for Gerieck 👍🏼

Edwin in the service department had a calm, structured approach. He kept everything on one track, spelled out what was being handled, and made sure nothing wandered into

My only complaint about this experience was that when I spoke on the phone with the associate, they said the price was the same at the dealership. When I got in- it was a little over $1000 more and they would not match the price online and required me to add the KAR security system. Left with a car, but it was over my initial budget due to the cost of the REQUIRED security system. At that point, the price of the system needs to be in the dealership price already since it actually isn’t OPTIONAL like the website says ... Read More

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DealerRater - Mar 2, 2026

My only complaint about this experience was that when I spoke on the phone with the associate, they said the price was the same at the dealership. When I got in- it was a little over $1000 more and they would not match the price online and required me to add the KAR security system. Left with a car, but it was over my initial budget due to the cost of the REQUIRED security system. At that point, the price of the system needs to be in the dealership price already since it actually isn’t OPTIONAL like the website says OR like the security system paperwork says. I had to sign a piece of paper notating that I was aware I was purchasing an OPTIONAL security system- when in fact the dealership was requiring me to do it in order to leave with the car.

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When I called in and looked for a vehicle to buy, Ernie is super helpful, friendly, and provided us with all the information we need to decide. The paper work was quick and we got our car in little time. And when I need service for my car, Anaceli and Mary provide a valet option, with ease of scheduling, always communicate well about the condition of the car and time. They even cleaned my car really well before returning it to me

We recently leased our new GV70 Sport Prestige from Norm Reeves Genesis and couldn’t be happier with the experience. Ali and Isaac provided truly exceptional service from start to finish. As newcomers to the Genesis line, we appreciated the time they took to walk us through the different models and clearly explain the entire process. Ali did an outstanding job quickly understanding our needs and payment goals and efficiently getting us exactly where we wanted to be. Isaac was equally impressive, patiently and thoroughly explaining every feature of the vehicle, including service and maintenance, and taking the time to ... Read More

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Google - Feb 20, 2026

We recently leased our new GV70 Sport Prestige from Norm Reeves Genesis and couldn’t be happier with the experience. Ali and Isaac provided truly exceptional service from start to finish. As newcomers to the Genesis line, we appreciated the time they took to walk us through the different models and clearly explain the entire process. Ali did an outstanding job quickly understanding our needs and payment goals and efficiently getting us exactly where we wanted to be. Isaac was equally impressive, patiently and thoroughly explaining every feature of the vehicle, including service and maintenance, and taking the time to hook up my phone and demonstrate all the details. We are beyond pleased with our GV70 Sport Prestige and look forward to leasing and purchasing future vehicles for our family. In our opinion, Genesis has absolutely hit a home run with their lineup of vehicles.

Stopped by impromptu to ask questions of the service dept. about our 2019 G70. We got kind and helpful advice from Kyle. Looking forward to returning!

Ivan was great he walked me thru and was very helpful Great customer service

Very good experience here. Milca was helpful and professional and we were able to drive away in under 2 hours. As with any dealer you should do your research, ask questions and know the value of your trade in. Would highly recommend both the dealership and the car

Got our car here in December last year and it was the best experience! Nate Valenzuela helped us through everything with so much patience and really helped us to check off all the items we wanted for our new GV70. He was very knowledgeable, hardworking, kind and patient with us. Thank you soooo much, Nate!! Highly recommended him if you’re getting a Genesis.

Service managers Kyle and Mary are the very best!! Can’t thank them enough for all they do. The best experience a customer could ask for

I had a great experience leasing my new GV80 from Norm Reeves Genesis of Cerritos. The entire process was smooth, professional, and transparent from start to finish. The staff (Ernesto Ramos) was knowledgeable, patient, and took the time to explain all the details clearly, which made the experience stress-free and enjoyable. I truly appreciated the level of customer service, attention to detail, and collaboration to finalize a good deal. I would definitely recommend this dealership and Ernesto Ramos to anyone looking for a seamless, pleasant car-leasing experience.

I had a great experience leasing my new vehicle from Norm Reeves Genesis of Cerritos. The entire process was smooth, professional, and transparent from start to finish. The staff was knowledgeable, patient, and took the time to explain all the details clearly, which made the experience stress-free and enjoyable. I truly appreciated the level of customer service and attention to detail. I would definitely recommend this dealership to anyone looking for a seamless and pleasant car-leasing experience.

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I had a great experience at this dealership, especially with the service department. I want to specifically recognize Mary the service coordinator, who handled my car service from start to finish with professionalism and clear communication. Everything was explained upfront, the job bill was accurate with no surprises, and the work was completed exactly as promised. It’s refreshing to deal with someone who is organized, responsive, and genuinely cares about making sure the service is done right. Mary kept me informed throughout the process, followed up via text. This level of attention and accountability really sets this dealership apart.

Great service and thank you Kyle and Luis for your assistance. Very smooth from booking to pick up.

Found the exact car I wanted online. Since I live 1.5 hours away I negotiated most of the deal over the phone, which went smooth the salesperson, Lisa Lopez. Once I got there, Lisa showed us the car and after a little bit of back and forth we were able to put a deal together. Once I got the car home and in the daylight I realized it needed to be cleaned better. Thanks to the sales managers Ali and Vito, they agreed to drive and pick up the car and leave me a loaner while they detailed the car at ... Read More

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Google - Dec 18, 2025

Found the exact car I wanted online. Since I live 1.5 hours away I negotiated most of the deal over the phone, which went smooth the salesperson, Lisa Lopez. Once I got there, Lisa showed us the car and after a little bit of back and forth we were able to put a deal together. Once I got the car home and in the daylight I realized it needed to be cleaned better. Thanks to the sales managers Ali and Vito, they agreed to drive and pick up the car and leave me a loaner while they detailed the car at no extra charge. It was a pretty great experience all the way around. I would recommend these guys if you're looking for a Genesis! Ask For Lisa!!

Ernie at Norm Reeves Genesis was wonderful to work with and made the car-buying process smooth and enjoyable from start to finish. He was professional, knowledgeable, and always responsive, taking the time to answer my questions and make sure I felt confident in my decision. I never felt rushed or pressured, which I truly appreciated. Ernie’s communication and attention to detail really stood out, and it made a big difference in what can otherwise be a stressful experience. I’m extremely happy with my purchase and would highly recommend this delearship to anyone looking for a seamless and positive ... Read More

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Google - Dec 3, 2025

Ernie at Norm Reeves Genesis was wonderful to work with and made the car-buying process smooth and enjoyable from start to finish. He was professional, knowledgeable, and always responsive, taking the time to answer my questions and make sure I felt confident in my decision. I never felt rushed or pressured, which I truly appreciated. Ernie’s communication and attention to detail really stood out, and it made a big difference in what can otherwise be a stressful experience. I’m extremely happy with my purchase and would highly recommend this delearship to anyone looking for a seamless and positive car-buying experience. I love my new GV70!

Lisa was AMAZING. Great first impression at a Genesis Dealership. Lisa was great at making sure all my questions were answered.

Lisa is an amazing sales person and helped me get my lease for a 2026 genesis g70. Brandon in finance was great and make signing a whole lot easier. Thank you both!

Clean, nice building, decent staff.

One of the best car buying experiences I ever had. Vito was amazing to work with. Was very forthright, fair, patient and available: The overall experience with finance and the customer service was excellent.

Service has been nothing but AMAZING at this Genesis location. Huge shoutout to Mary, as she has consistently assisted me whenever I bring my car in over the last two years. During the recent oil change service, Mary noticed little details about my car through observation and recommended the next actions for it. That little attention to details is always appreciated. Also congrats Norm Reeves Genesis on the new building!

There was no pressure with the sell. Ernesto was the agent and counted around and went to the Valley to get the color and make wanted. Super professional.

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Had a fast and smooth maintenance experience with Edwin

I recently had work done on my 2023 G90 at Norm Reeves Genesis of Cerritos and they did an excellent job. I had it serviced and I also complained of a rattle which it has had for a long time. The rattle only happened when driving over certain sharp bumps. When I took it in, I asked for someone to go on a test drive with me so I could try to point out the rattle. The shop foreman rode with me, but I was frustrated that I didn't really hear the rattle during the test drive. The dealership had ... Read More

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DealerRater - Aug 21, 2025

I recently had work done on my 2023 G90 at Norm Reeves Genesis of Cerritos and they did an excellent job. I had it serviced and I also complained of a rattle which it has had for a long time. The rattle only happened when driving over certain sharp bumps. When I took it in, I asked for someone to go on a test drive with me so I could try to point out the rattle. The shop foreman rode with me, but I was frustrated that I didn't really hear the rattle during the test drive. The dealership had previously replaced the front passenger headrest in an attempt to cure the rattle. This time, they replaced the rear window sunshade because they determined that a rattle was coming from it. When I picked up my car, I asked if the foreman could go on another test drive with me. I had to wait a while for this, so I drove around the neighborhood near the dealership for over an hour trying to find a place with the right kind of bumps so that the rattle would happen. I was thrilled that the foreman and I clearly heard the rattle happen on this second test drive. He even commented that the rattle was rather loud. They checked my car back in and provided me with another nice loan car. This time they replaced the seat frame for the seatback of the passenger seat. I think they have succeeded in repairing the rattle this time and I enjoy driving my car even more now that it is blessedly quiet. I am grateful that the dealership and Genesis invested a lot of time, effort and money into repairing my car. It was all free to me because it was covered by warranty. I am always impressed when a company goes out of their way to honor their warranty rather than making excuses for why they didn't.

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We stopped by Norm Reeves Genesis in Cerritos today to look at a Mercedes and two BMWs. I had an appointment to see Nate who was waiting for us when we arrived. Nate was very friendly and accommodating and his customer service skills were stellar. One of the BMWs was in the back or their new location and filthy from a landscape construction project next door, the Mercedes was being worked on as a technician was repairing and detailing the wheels. The other BMW was at a lot about a mile away and had just been taken in and the ... Read More

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Google - Aug 13, 2025

We stopped by Norm Reeves Genesis in Cerritos today to look at a Mercedes and two BMWs. I had an appointment to see Nate who was waiting for us when we arrived. Nate was very friendly and accommodating and his customer service skills were stellar. One of the BMWs was in the back or their new location and filthy from a landscape construction project next door, the Mercedes was being worked on as a technician was repairing and detailing the wheels. The other BMW was at a lot about a mile away and had just been taken in and the detailed had the key so we could not drive it. My suggestion would be that before advertising a vehicle online (1) make sure it is clean and presentable and (2) make sure the key is available. I felt bad for Nate as he may have made a sale but the system failed him as he was in no way at fault here but the dealership should truly make sure that advertised vehicles are ready for sales representatives to show without embarrassment. The Genesis vehicles were beautiful but my wife was set on a used BMW, Mercedes and Lexus. The price points are decent except for the dealer adds that most customers never want or ask for. I am giving Nate 4 stars for his professionalism and efforts yet subtracting one star as the dealership as new as it is needs a bit of improvement. We ended up buying at Lexus down the street.

We initially purchased our GV70 from Genesis Of Corona, but my home location puts me in between Cerritos and Ontario. (Pasadena was closer but I was not impressed with the store which seem like an after thought. Not surprised to learn that they had closed their doors). Norm Reeves Genesis was on a back extension of Hyundai, it was simple but sufficient, sharing Hyundai Service bay and staff. I was met with a friendly approach even though we were just checking out the facility. Ontario then recently opened Genesis of Ontario and although the facility was top notch, at least ... Read More

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Google - Aug 1, 2025

We initially purchased our GV70 from Genesis Of Corona, but my home location puts me in between Cerritos and Ontario. (Pasadena was closer but I was not impressed with the store which seem like an after thought. Not surprised to learn that they had closed their doors). Norm Reeves Genesis was on a back extension of Hyundai, it was simple but sufficient, sharing Hyundai Service bay and staff. I was met with a friendly approach even though we were just checking out the facility. Ontario then recently opened Genesis of Ontario and although the facility was top notch, at least with the modern brand new showroom and service bay- however I did not feel a warm welcome when we visited. Maybe because I drive a low trim GV70? It was a bit stand offish. I did call Ontario for an appointment but never received a call back or follow up. So I decided to choose Norm Reeves Genesis. On my first visit, service rep Kyle was very helpful and helped me with getting my purchased maintenance package activated and in order - which was sold from 3rd party by Corona of Genesis. And he also realized that since I purchased a demo car , which was serviced by Corona, he resetted my service interval and made a new mileage target for the “10k” service. On my first 10k visit , Edwin Rivas picked up where Kyle had left off and had my maintenance package noted and successfully applied to my service work and labor. Great! Fast forward 10k miles for my 20k service - I was pleasantly surprised to learn that Genesis of Cerritos have moved to a brand new dedicated Genesis Showroom and Service. I was delighted to see Edwin Rivas and he handled my service and maintenance arrangements without flaw. Everyone at Norm Reeves Genesis of Cerritos was courteous and friendly. The facility was modern, clean comfortable and accommodating. It truly adds to your Genesis ownership experience. Definitely a recommended store for anyone in SoCal Foothill area.

I leased a 2026 GV70 two months ago and have been both surprised and impressed by its quality and performance. Recently, I started hearing a noise from the passenger side, so I brought the vehicle in for inspection. The service team was able to identify and resolve the issue perfectly. Throughout this process, Chris Chang provided exceptional support. Even though I didn’t purchase my vehicle directly from him, he treated me as if I were his own customer, going above and beyond to ensure I was comfortable and well taken care of from start to finish. His professionalism and kindness ... Read More

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Google - Jul 29, 2025

I leased a 2026 GV70 two months ago and have been both surprised and impressed by its quality and performance. Recently, I started hearing a noise from the passenger side, so I brought the vehicle in for inspection. The service team was able to identify and resolve the issue perfectly. Throughout this process, Chris Chang provided exceptional support. Even though I didn’t purchase my vehicle directly from him, he treated me as if I were his own customer, going above and beyond to ensure I was comfortable and well taken care of from start to finish. His professionalism and kindness left such a strong impression that I’m seriously considering another Genesis for my next vehicle, thanks to him. While some staff may overlook customers who didn’t purchase their vehicle through them, Chris treats every person who walks into Norm Reeves Genesis Cerritos as if they were his own client—attentive, dedicated, and sincere. If anyone I know is thinking about buying a Genesis, I will absolutely recommend Chris without hesitation. Thank you, Chris & Norm Reeves Genesis Cerritos!!

Sami was our sales representative and he was great. He was kind, attentive, well informed and courteous. He made the whole experience enjoyable. Great work Sami!

Love Norm Reeves of Cerritos!!!!!! They made quick and easy and delivered me a beautiful car so beautiful I bought two!!!! My wife loves her g70 and I have the Gv80 thanks you so much Angelina Larres your the best always had a smile and answers to our question Vito really came through as well I appreciate everyone there I’ll be back for more and I’ll tell any one looking for a car to come here

Great service from Edwin and Mr Diaz

On 1/2/24, I bought a new 2023 G90 from Norm Reeves Genesis of Cerritos. The purchase experience was good, with no hard selling. The Service Advisor couldn't be nicer when I see her in person. However, when I call her, I get a message that says the best way to reach her is to send her a text message. When I send her a text, she only replies when she has good news for me. I think she should reply to every text. The only significant problem that I have had with the car is that when I drive over sharp ... Read More

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DealerRater - Jun 19, 2025

On 1/2/24, I bought a new 2023 G90 from Norm Reeves Genesis of Cerritos. The purchase experience was good, with no hard selling. The Service Advisor couldn't be nicer when I see her in person. However, when I call her, I get a message that says the best way to reach her is to send her a text message. When I send her a text, she only replies when she has good news for me. I think she should reply to every text. The only significant problem that I have had with the car is that when I drive over sharp bumps, I hear rattling. After waiting several months for the part to arrive, the dealership installed a new headrest on the front passenger seat, which was supposed to stop the rattling. After this repair, I let the Service Advisor know that I still heard rattling, but the dealership didn't do anything more, and that was months ago. In my experience, Longo Lexus is much better at resolving these kinds of problems than Genesis of Cerritos. Overall, I like the G90. I like that the handling is more agile than my previous car, a Lexus LS460.

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I've been searching for a G90 5.0 for a while and just when I had just about given up Norm Reeves Genesis of Cerritos got one in stock. After about a month of communicating I finally had time off to check it out. When I arrived, Ernesto greeted me with a firm handshake and was incredibly informative about the car and how the process of buying a car was going to go. He was not the typical salesman you run into at most dealerships, but rather more along the lines of an advisor. To elaborate on that point, he advised ... Read More

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Google - Jun 17, 2025

I've been searching for a G90 5.0 for a while and just when I had just about given up Norm Reeves Genesis of Cerritos got one in stock. After about a month of communicating I finally had time off to check it out. When I arrived, Ernesto greeted me with a firm handshake and was incredibly informative about the car and how the process of buying a car was going to go. He was not the typical salesman you run into at most dealerships, but rather more along the lines of an advisor. To elaborate on that point, he advised me on what my options were to be to purchase, finance, and what packages I would be interested in. I never felt rushed, pressured or like I was being taken advantage of. This truly was a rare experience and what seems to be the standard for this dealership. I had previously visited a few Mercedes dealerships to check out their used S class cars, and they were pushy, interested in signing you up for all of the packages and demanding. Not only did I like the G90 better, but I also felt this dealership experience was far better. Vito helped us out to finish the sales process and he was also super informative, professional and an overall pleasant person to work with. While we were there we dropped off my wife's Tasman Blue G70 for service. They changed the oil, washed it and were great to talk to while waiting for the car. Overall this was the best dealership experience I've ever had. They didn't even ask me to write a review, but I felt this visit warranted one. Easily a 5 star experience, and they exceeded all expectations. If I'm ever up in the area I will 100% be stopping by for service, or just to thank the employees for being so amazing. Hope this review helps whoever is looking for a car. Even buying a used car I didn't feel like the experience was any less premium than buying new. This place is amazing!

The employees, top to bottom, couldn’t be any nicer! Nice to see women in the business. The premises are immaculately maintained. The cars are beautiful!

Julian our salesperson was easy to work with and very knowledgeable.

Review update 1/30/26: I'm now realizing the visit that triggered my first review was an aberration. There might be two reasons for that. *They had just recently moved into a new location and I may have fallen through the cracks that one time while everyone was still getting scheduled. *I think I might have been having a bad day. My most recent handful of visits have been fantastic. Mary (or is it Mariela) has been fantastic to work with and I have no reservations about going here in the future. -Original review around June 2025- Horrible service customer service. About ... Read More

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Google - Jun 10, 2025

Review update 1/30/26: I'm now realizing the visit that triggered my first review was an aberration. There might be two reasons for that. *They had just recently moved into a new location and I may have fallen through the cracks that one time while everyone was still getting scheduled. *I think I might have been having a bad day. My most recent handful of visits have been fantastic. Mary (or is it Mariela) has been fantastic to work with and I have no reservations about going here in the future. -Original review around June 2025- Horrible service customer service. About a month ago I tried to get ahold of a service advisor to answer some questions about an upcoming service appointment. I called 4x and always waited on hold for 5min just to be told they would call me back. Only 1 out of 4 times did I get a phone call. Dropped my car off this morning for a scheduled warranty issue appointment. I was told that I didn’t have an appointment and that they weren’t taking “walk ins”. I needed to show proof that I had a confirmed appointment. Service closes at 6p so at 4p I called to get an update, again told an advisor will call me back asap. I had to call 4x and each time wait on hold to only be told they will call me back. 6p came and went with no communication at all. When I called at 6:10 I was told everyone was gone. I requested the Genesis service manager or dealer GM call me to discuss but got brushed off. It is common courtesy to check in at EOB with an update. Absolutely unprofessional!!! A nice sleek expensive new building is nice but I’d rather the dealership look like a DMV and run by competent people.

From the moment I walked into the showroom to the time my 2026 GV70 was delivered I received nothing but the best service, interaction with all the team, welcoming of my little dog Grandpa Gus, and purchasing an excellent vehicle. No salesman is better than Isaac. Attentive, informative, and best of all reliable.

I had a wonderful experience here finding and purchasing a car. Working with Julian was a pleasure, and he was very patient, kind, and helpful! I’ll definitely recommend this dealership to others! Thank you Julian 🙏🙏

I have been looking for a new car for a few months and my experience at Norm Genesis was night and day compared to some other dealerships I tried to work with. My salesperson, Perla (who is AWESOME and highly reccomend) was empathetic, professional and patient as we went through all steps and options during the buying process. She made sure all of my questions were met and I was taken care of. They gave a good value for the trade, were honest and upfront and in no way pushy. Buying a new car shouldn't be difficult and Norm ... Read More

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Google - May 7, 2025

I have been looking for a new car for a few months and my experience at Norm Genesis was night and day compared to some other dealerships I tried to work with. My salesperson, Perla (who is AWESOME and highly reccomend) was empathetic, professional and patient as we went through all steps and options during the buying process. She made sure all of my questions were met and I was taken care of. They gave a good value for the trade, were honest and upfront and in no way pushy. Buying a new car shouldn't be difficult and Norm Genesis makes sure to make it fair and easy for their customers. Thank you, Norm Genesis!

Ernie in sales, Mariela and Kyle in service are always pleasant to work with, courteous and professional, very helpful, and overall, the Genesis experience has been a great one since I bought my 2021 GV80 and my current 2024 GV70. Love the product and love TEAM Genesis of Cerritos, California.

Great service dept and easy to schedule!

Recently, I purchased a new GV70-EV from Genesis Cerritos. It was the first time from this location. Ernesto Ramos professionally helped me to get a good deal. Excellent experience.

Recently, I purchased a new GV70-EV from Genesis Cerritos. It was the first time from this location. Ernesto Ramos professionally helped me to get a good deal. Excellent experience.

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Sales Manager Vito is a great representation for all luxury brand sales professionals. In all sales, human relation skills are critical. Vito was honest, transparent, and genuine. He made our buying experience enjoyable. I know right! How is that possible...? Human Relation Skills. Understanding your audience and providing value to them.

saw the car online, went in and started the process, Vito and Chris were a joy to work with!! gave me options and made the process smooth. i had to leave and return to work, came back completed the process and drove Home. if you are looking for a vehicle please give the a chance. Awesome customer service and down to earth!!

Norm Reeves Cerritos is the best for Genesis! Kyle Predmore, their car service manager, always provides the best service whenever we bring our cars in. I left my favorite sunglasses in one of their rental cars which left me in a panic, but Kyle responded quickly letting me know it’s safe in their hands😭 There’s a reason why my family drives all the way to OC from Pasadena for this specific Genesis location. Thanks to everyone hard at work here!

Great experience at this dealership. Won't buy a car anywhere else in the future.

We had an outstanding experience at Genesis of Cerritos. From start to finish, the team made the car buying process smooth and enjoyable. The Sales Manager Vito Beato was stellar, professional, approachable and truly cared about ensuring we were happy with our purchase. The Sales Team was just as impressive, with Lisa Lopez, the Client Advisor, who spent a great deal of time walking us through all the features of the Genesis GV70. Her patience and thorough explanations made us feel valued, respected and confident when we drove off with our beautiful new car.

Julian Murillo and his colleague, Brian, drove 50 miles to deliver the new Genesis to us as we were trading in two vehicles and both needed to be driven back to the dealership. After documents were completed, Julian stayed behind and throughly and patiently gave instruction on how to use the various extras on the vehicle. We would give him ten stars if we could!

our experience with this dealership was the best. From extended test drive to delivery at my home in south OC, to thorough explanation of all tech and safety features & closing of the deal. 5 stars

I have taken my GV80 here for the last 2 services. Excellent customer service both times. Jose, who helped me today was exceptional. Highly recommend.

I was helping my mom with her car shopping. She had set up an appointment with Nate Valenzuela. He was really helpful to answer any questions we had about he different car models and once we had narrowed it down to the GV70 electric, he took us to see all the different available options. Once we had picked out the car we wanted and test drove it, we went back to the main office to discuss pricing. Nate and his manager helped to discuss pricing based on our requirements of what kind of down payment and monthly payment we were ... Read More

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Google - Jan 2, 2025

I was helping my mom with her car shopping. She had set up an appointment with Nate Valenzuela. He was really helpful to answer any questions we had about he different car models and once we had narrowed it down to the GV70 electric, he took us to see all the different available options. Once we had picked out the car we wanted and test drove it, we went back to the main office to discuss pricing. Nate and his manager helped to discuss pricing based on our requirements of what kind of down payment and monthly payment we were comfortable with. It was a painless experience and I would recommend anyone looking for a genesis to come to this location!

Took my car in for service at Norm Reeves Genesis of Cerritos recently and was helped by Kyle Predmore. I couldn’t be happier with the experience and outcome. Kyle is the best and always takes care of my Genesis G70. He constantly communicates with me on updates with my vehicle and always ensures that my business is valued. This is my third Genesis and I wouldn’t take my Genesis anywhere else!

I recently bought a Genesis GV80, and I have to say, it was such a fantastic experience from start to finish! Lopez and Beato were absolutely wonderful to work with. They made the entire process smooth and stress-free, which is something I really appreciated. From the moment I walked in, they were welcoming, friendly, and super attentive to what I was looking for. Lopez was incredibly patient and took the time to answer all my questions, explain the features of the car, and make sure I felt comfortable with my decision. She never made me feel rushed or pressured, which ... Read More

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Google - Dec 27, 2024

I recently bought a Genesis GV80, and I have to say, it was such a fantastic experience from start to finish! Lopez and Beato were absolutely wonderful to work with. They made the entire process smooth and stress-free, which is something I really appreciated. From the moment I walked in, they were welcoming, friendly, and super attentive to what I was looking for. Lopez was incredibly patient and took the time to answer all my questions, explain the features of the car, and make sure I felt comfortable with my decision. She never made me feel rushed or pressured, which is such a rare find these days. Beato also went above and beyond to ensure I got the best deal possible and that everything went smoothly. You can tell they truly care about their customers and take pride in what they do. The level of customer service they provided was exceptional, and it made buying a car such a pleasant experience. I felt like they genuinely wanted me to drive away happy, and they succeeded! If you’re thinking about buying a car, I 100% recommend reaching out to Lopez and Beato. They’ll make sure you’re taken care of. Thank you both for your amazing service!

This has been a great dealer to work with for the last 3 years and I have nothing but great things to say about their service and warranty care of my GV70. Kyle Predmore, a service manager at this dealership has gone above and beyond to support my maintenance and warranty concerns with this vehicle, and I highly recommend him.

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Edwin is very kind and takes care of business. He went out of his way to make me a happy customer and indeed I came out happy after feeling a little frustrated due to a problem with my car. He took care of everything in a timely matter and even made sure I had a vehicle while mine was out of my commission. Thank you so much Edwin.

Santa Ernesto. You’re really helpful. It’s a great manager explain everything and best solution for everybody.!!!!

I today had the pleasure of working with Ernesto Ramos at Genesis Cerritos to lease my new Genesis GV70for my wife, and I couldn’t be happier with the experience. From start to finish, Ernesto demonstrated professionalism, expertise, and genuine care for my needs as a customer. He patiently answered all my questions, provided detailed information, and ensured I felt confident in my decision. Ernesto made the entire process seamless, and I felt well taken care of throughout. If you’re looking to purchase a Genesis, I highly recommend reaching out to Ernesto Ramos at Genesis Cerritos. His customer ... Read More

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Google - Nov 10, 2024

I today had the pleasure of working with Ernesto Ramos at Genesis Cerritos to lease my new Genesis GV70for my wife, and I couldn’t be happier with the experience. From start to finish, Ernesto demonstrated professionalism, expertise, and genuine care for my needs as a customer. He patiently answered all my questions, provided detailed information, and ensured I felt confident in my decision. Ernesto made the entire process seamless, and I felt well taken care of throughout. If you’re looking to purchase a Genesis, I highly recommend reaching out to Ernesto Ramos at Genesis Cerritos. His customer service is exceptional, and he genuinely cares about getting his clients the best deal possible. I absolutely love my new GV70, and I have Ernesto to thank for such a smooth and enjoyable car-buying experience! Ps : the gift was awesome!!

Just wanted thank Ernesto and his manager Vito for making buying a car very easy and fast and for being very professional and knowledgeable about everything.They were straight to the point and answered every question I had, didn’t waste my time and worked with us until we were where we needed to be to get it done. That’s the kind of thing I can respect when buying a car, not to mention he got it all done via text and phone. Ernesto went above and beyond in helping us get everything we needed, being that we live 2 ... Read More

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Google - Nov 9, 2024

Just wanted thank Ernesto and his manager Vito for making buying a car very easy and fast and for being very professional and knowledgeable about everything.They were straight to the point and answered every question I had, didn’t waste my time and worked with us until we were where we needed to be to get it done. That’s the kind of thing I can respect when buying a car, not to mention he got it all done via text and phone. Ernesto went above and beyond in helping us get everything we needed, being that we live 2 hours away he literally waited until closing time for us and treated us with a lot of patience and hospitality after that long drive. No surprises or being rushed appreciate that. Highly recommend seeing them, if you need to buy a vehicle no matter what your situation may be, they will work with you. Thanks again The Lunas

MELANIE IS SO SWEET AND PATIENT!!! GOT US A BEAUTIFUL PAYMENT WITH A BEAUTIFUL RARE FIND CAR!!! Thankyou so much. Our desk manager VITO rocked as well with a stellar approval!!! Thankyou guys so much for such a quick, easy, and positive experience.

Julian was very professional and provided great customer service and had my entire purchase experience go seamless. Can't recommend him enough!

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Julian and team was so great.