Customer Testimonials
Alex Nam made our car buying experience easy and enjoyable! He was very professional, thorough and courteous throughout the whole process...funny too! He and his manager, Vito Beato, deliver top-notch service.
Shout out to Alex Nam the salesman, who helped me purchase my 2026 Genesis GV70 sport prestige 2.5. Alex and the rest of the sales team were very fair and honest me with me and gave me an excellent price without hassle. I also got an excellent price on my used car. I'm completely satisfied with the deal I got and would happily buy another car, from this dealership. 10/23/26
I had a great experience purchasing/getting a lease for a new 2027 Genesis GV70 Electrified, and turning in my previous lease. I worked with Vito and Nate. I had requested a specific trim with a certain color combination that was very hard to find. They managed to find it at another dealer (not close) and had it shipped to them. The negotiations were very straightforward with no bait and switch. I live in LA and could have gone to 2 other dealers that were a little closer. But I drove to Cerritos based on the direct communication via phone, text and ... Read More Google - Oct 25, 2026
Julian is a real pleasure to work with and professional! He provided excellent customer service and is very knowledgeable about all the bells and whistles of the car! We will definitely recommend him to friends and family!! Thank you.
very nice staff and Robert Gonzales took care of me and I'm giving him a gold star. shout out to him
Julian was the best. Got us a good deal and worked with us.
The buying environment struck the perfect balance between welcoming and comfortable, and the sales staff's dedication and professionalism made every step seamless. Because of this, I had zero worries or discomfort when signing the final paperwork.
Bought a G70! Amazing car I love it so much. Minh is amazing make sure to ask for him!
Always an excellent experience at Genesis of Cerritos. Patrick and Kyle in Service consistently take great care of us, Michael from Concierge provides outstanding attention and assistance, and Vito is simply the best Sales Manager. Professional, responsive, and genuinely focused on taking care of their customers. Highly recommend the entire Genesis Cerritos team! GOAT
I had an extremely disappointing experience with Norm Reeves Genesis of Cerritos over two consecutive days, September 24 and September 25, 2026.
The most frustrating part was not simply the waiting. Delays and unexpected problems can happen. The real issue was the complete lack of communication, professionalism, and basic respect for a customer's time — on two consecutive days.
Genesis may be selling very well, but strong vehicle sales should never be an excuse for treating customers this way. A premium brand should provide a premium customer experience, and what I experienced at this dealership was nowhere close to that standard.
I was ... Read More Google - Sep 25, 2026
Great experience on a Sunday morning. Came in to purchase a vehicle that we had fully researched. Had the exact configuration and trim in mind. Worked with Minh and Ali through a few rounds of negotiations and was able to get to an agreeable number. All in a very timely manner. This is a classy group that won't waste your time. Recommend 10 out of 10!
Robert Gonzalez is an excellent salesperson. Very knowledgeable and accommodating.
Had great experience ay Norm Reeves Genesis of Cerritos! Alex Nam and Viio Bcato helped us throughout the whole process and was absolutely wonderful to work with. They both were very friendly, patience, and made everyrhing easy and stress-free. If you're looking for a Genesis, I highly recommend asking for Alex Nam or Viio Bcato. We're very happy with our experience!
I had to leave a review because I got a great experience buying my new Genesis G70 with Minh! He was very friendly, professional, and helpful throughout the whole process. He took the time to answer all my questions and explain everything clearly without making me feel pressured.
Minh made the car-buying experience easy and comfortable, and I’m really happy with my new G70. I truly appreciate his patience and excellent customer service. If you’re looking for a new car, I definitely recommend asking for Minh. Thank you again for helping me get my new Genesis G70 with ... Read More Google - Sep 17, 2026
I honestly had one of the best car-buying experiences thanks to Ernie. He is the best! He was incredibly friendly, honest, and transparent throughout the entire process. He never pressured me or tried to push anything on me, and he genuinely made sure I was comfortable with everything before moving forward.
The whole process was incredibly smooth and stress-free from start to finish. It’s not easy to find someone in car sales who is this honest, helpful, and genuinely cares about the customer. I’m really thankful for all of Ernie’s help and highly recommend him to anyone ... Read More Google - Sep 16, 2026
We got a brand new Genesis here today and Alex Nam and Vito Beato were great to work with. They were super pleasant and patient to work with and explained everything thoroughly. They were also very informative and made sure that every steps during the car buying process were told to us and we were understood. They were super pleasant to work with and I would recommend them to anyone. Thank you Alex Nam and Vito Beato!
My husband and I had such a great experience leasing our Genesis! Minh was amazing from start to finish—friendly, helpful, and really took care of us. Preston in finance was awesome too and made everything so easy and stress-free. We truly appreciated how well they treated us. Thank you, Minh and Preston!
I got a great deal on my car and couldn't be happier with my purchase! Alex Nam was incredibly knowledgeable about the vehicle and made the entire process easy and comfortable. Alex and general sales manager Ali was very friendly, professional, and helpful throughout the whole experience. I highly recommend Alex Nam if you're looking for a great car buying experience!
I would like to send a great review of a young man who showed exceptional customer service to me. Mr. Minh was very polite and professional in taking his time to show concern for all of my questions comments and concerns. Also, In 100 degree weather, he assisted me with trouble shooting a few issues that I had with my car. I hope this young man goes far in his career! Thank you again!
I just Genesis GV 70 after going thru extensive review of several different models. When I came in the Genesis of Cerritos, it was very impressive and inviting place. Mr. Alex Nam assisted me the negotiating process. After the negotiations, he offered the best deal possible. He was very courteous and professional. I highly recommend to deal with him when you are ready.
Amazing place. The stuff are very professional and friendly.
I had an absolutely outstanding experience with Kyle Predmore. From beginning to end, Kyle was professional, respectful, knowledgeable, and genuinely attentive to my needs. He took the time to make sure everything was handled properly, kept me informed, and made me feel like a valued customer rather than just another appointment.
What stood out the most was Kyle’s level of customer service. He truly goes above and beyond, and you can tell that he takes pride in making sure his customers are taken care of. His communication, patience, professionalism, and positive attitude made the entire experience so much easier.
... Read More Google - Aug 20, 2026
I never thought I would say such a thing about a car dealership. We had a most enjoyable experience in the procurement of our Genesis GV80 lease. Had never leased a vehicle before but found the value of it here. The knowledge of the Gerieck Atanacio regarding the car and it's many amazing features was so helpful in us making a decision to go with Norm Reeves. Their Sales Manager Vito was a gem and there was no pressure or cajoling in the process. This was a big deal for me and my wife Robin and it was treated ... Read More Google - Aug 20, 2026
Helped my sister buy a car from this dealership. Work with Lisa and she is fantastic. She was very attentive to what we were looking for, kinda and overall friendly. We were planning to look at a few other dealerships the following day, but Lisa was so great to work, it ultimately led to the reason we purchased the car there. Lisa stuck around and waited until everything was complete and finalized. It was about an hour and a half after the dealership closed, and she still waited just to say thank you and congratulations. We came the next day ... Read More Google - Aug 16, 2026
(Translated by Google) This is a truly terrible company. Absolutely do not buy a Genesis GV80. This is the first car I have ever bought in my life, and it is the first time I have had to visit a dealer so frequently due to breakdowns. The repair service is also the worst. (Original) 정말 나쁜 회사 입니다 절대 제네시스 GV 80 차량을 구매하지 마십시요 평생 처음 차를 사서 고장때문에 이렇게 자주 딜러를 방문하기는 처음이고 차량 고치는 서비스도 최악 입니다
Patrick Sim is an amazing service consultant. He will definitely be purchasing vo too. He is very professional and he knows his job. When going to Norm Reeves for service he is the only service consultant that I want to go too.
Fantastic customer service by Julian Murillo and everyone at this dealership. I test drove the car, we agreed later on a price over the phone & I came in to sign the paperwork- it was the quickest and most straightforward experience I've ever had leasing or buying a car. Not that it really matters, but the customer waiting room & coffee area looks like an expensive hotel. LOL, an upgrade from Buick down the street!
I leased a G70 from this dealership yesterday. I had a great experience unlike what I have experienced at other dealerships in the past. Minh our salesman was very friendly, not pushy and informative. Rayan the finance representative was also friendly and informative, he also went above and beyond to get us all of the dealer incentives. We arrived at the dealership at 4:30pm and got home before dark with a luxury vehicle at an affordable price. Norm Reeves Genesis of Cerritos is a 10 out of 10, highly recommended
Julian was amazing! He worked so expeditiously to make my car deal happen and was able to land me the exact vehicle I was looking for! I've been leasing cars for over 30 years and this was a superior experience. Julian has been exceptionally helpful, patient, attentive, thorough and sweet throughout this process and I am so grateful and delighted with my GV 70!
This was, without a doubt, the best car-buying experience I've ever had. Ernie is the best!!! Thank you Ernie! You’re incredible!
From the very beginning, everyone I worked with was incredibly friendly, respectful, professional, honest, and genuinely kind. They made the entire process seamless, transparent, and completely stress-free. What I expected to be a long and complicated experience turned out to be remarkably smooth and much faster than I could have imagined.
What truly sets this dealership apart is their commitment to customer service. They went far above and beyond my expectations by personally delivering my new car ... Read More Google - Jul 19, 2026
My husband and I had a great experience with Julian. He really took care of us and walked us through all of the features of our purchase even though it was a pre-owned model he took the same time and care to go through all of the features as if it was new. Would highly recommend working with Julian at NR Cerritos, it was a much more realistic and straightforward negotiation compared to other dealers we visited.
One of the worst car-buying experiences I’ve ever had. I was working with Nate over email, and he gave me a very competitive offer that convinced me to drive a long distance to their dealership. However, once I arrived, he presented completely different numbers and came up with ridiculous excuses about why they couldn’t honor the price they had quoted in writing. Don’t trust the prices they promise over the phone or by email/text. They may simply change the deal once you get there.
What an amazing dealership! Beautiful location incredible sales and finance team! Made this experience effortless! Highly recommend them! They were worth the 4 hour drive and took us 30 min to complete all paperwork. That’s a dream!!
It was awesome working with Julian. Patient and understanding. Walked me through the entire process A-Z. 10 Stars.
Had a great experience at Norm Reeves Genesis of Cerritos. Alex was friendly, professional, and made the whole leasing process smooth and straightforward. He answered all of my questions and never made me feel pressured. I really appreciate his help and would definitely recommend Alex and the team if you’re looking for a Genesis. Thanks again!
Car buying could be very stressful but my experience with Norm Reeves Genesis of Cerritos was an amazing one. The Sales Manager, Mr. Vito Beato, was very helpful, accommodating & very professional. Close the deal in a very short period of time. Would highly recommend this dealership as well as their Sales Staff.
We all know the stereotype: you negotiate a price over the phone, drive all the way to the dealership, and suddenly you're hit with thousands in mandatory "dealer add-ons." I explicitly told my sales rep, Robert, upfront exactly what car and price I wanted, and that I wouldn't tolerate any hidden fees. Robert was an absolute professional. He was completely honest that there were add-ons, but made it clear they were 100% optional and that the online price was actually the price of the car.
When I arrived, everything was exactly as promised. I test-drove the car, ... Read More Google - Jul 5, 2026
★★★★★
My wife and I had been negotiating with Genesis Cerritos since early April 2026. During that time, we worked with Ernie and later Perla. While both were courteous, we could never quite get to a deal that worked for both sides.
Everything changed on June 30.
I called to follow up with Perla and, while I was on hold, Julian Murillo answered the call. That conversation completely changed our experience. Julian listened to what mattered most to us, understood our budget, and worked with the finance team to build a deal that made sense.
My wife and I didn't make this ... Read More Google - Jul 5, 2026
Julian Murillo was our salesperson and made the experience seamless and pretty quick. We also worked with Perla. The whole team was great and I love the car. Thank you!
We had a very good experience buying the GV70. Ernesto Ramos was very helpful and cared our needs. He made us feel welcomed, respected and desired. Very good tips and advice in caring and using our new beauty. We consider already getting one more Genesis for our family. Facility and service are top notch. Thank you for your help!
I had an excellent service experience at Norm Reeves Genesis of Cerritos. From start to finish, the process was professional, convenient, and stress-free.
A special thank you to Edwin Rivas, my service advisor, for going above and beyond. He immediately arranged a loaner vehicle for me to use during the entire service period, which made a huge difference. He also kept me updated regularly throughout the process, providing weekly updates and making sure I always knew the status of my vehicle.
I’d also like to recognize the technician who worked on my car. The quality of the work was ... Read More Google - Jun 24, 2026
Julian Murillo was great. Very patient, helpful, and courteous in helping me with my car purchase. Couldn’t recommend him more!
Enjoyed my experience once again here at Genesis. The process was simple and the service was excellent. Every time I receive my car back feels brand new. Thanks to Kyle Predmore!
Julian Murillo, our salesperson, was terrific. He knows the cars and all the options thoroughly. In addition he is a lovely, friendly, professional person. He spent several hours with us as we had lots of questions and were unsure of what we wanted to do. To his credit he saw that and didn’t rush us. Best car buying experience I’ve had since 1971 when I bought my first car. Thank you Julian!
Most beautiful suv I have ever driven. I do not think any other vehicle could make me feel so safe and luxurious at the same time. Lisa in sales was honest and upfront and did not waste my time. She got me everything I wanted and more
I visited this Genesis dealership and had a very disappointing experience. I arrived, got out, and walked around the lot for about 15 minutes without a single salesperson acknowledging me or offering assistance. For a brand that positions itself as a luxury experience, the complete lack of customer service is unacceptable. It’s a shame because the dealership itself is beautiful, the location is excellent, and Genesis appears to offer a strong product lineup. Unfortunately, first impressions matter, and this one fell short, so I’ll be taking my business elsewhere.
This location might not be bad but since I can't get anyone to answer me and I've been trying to get help with my brand new 2026 gv70, I thought I'd post here. Norm Reeves in Irving, tx is the worst & a dump! How can a dealership sell electric cars and not even be registered in the IRS portal to register them for the rebate. Fast forward from January & I still have no help!! I think it's time for an attorney! I changed from Acuras after 30 years and it's a shame that one dealership ... Read More Google - Apr 23, 2026
I had a great experience working with **Norm Reeves Genesis**, especially with Ernie Ramos (sales rep) & Vito Beato (sales manager).
We visited several dealerships since my wife’s lease was ending and she wanted to check out the GV70. Out of all the places we went, this was by far the most comfortable experience. There was no pressure at all. Ernie really focused on what we actually needed and wanted, and guided us through the process like a professional.
One thing that stood out was how well Ernie knew the car. He walked us through all the features and ... Read More Google - Apr 19, 2026
Somebody used my email address, now I am on their list. I have asked repeatedly to be removed, each time I was reassured, no problem, you won't hear from us again.
I happened to stop by Genesis of Cerritos and had a great experience. I met Alex Nam, and he explained everything about the cars in a very detailed and easy-to-understand way. You can really tell he has a passion for cars and genuinely cares about helping customers. I would definitely recommend him to my friends and family. Thank you!
I can’t recommend Julian Murillo at Genesis at Cerritos Auto Square enough. We were looking at a used 2018 Jeep Grand Cherokee with only 49,000 miles, and Julian made the entire process seamless.
He was completely upfront from the start—no gimmicks, no hidden fees, and absolutely no pressure. He worked patiently with my parents to ensure they got a monthly payment and interest rate they were comfortable with.
When we arrived to finalize everything, Julian had the Jeep washed, gassed up, and all the paperwork ready to go. It’s rare to find a salesman who is this transparent and ... Read More DealerRater - Apr 3, 2026
I'll be honest — I walked into Norm Reeves Genesis Cerritos with my guard up, ready for the usual dealership back-and-forth. My first visit started with Milca, who took me through the test drive and made the whole thing genuinely enjoyable — friendly, knowledgeable, and zero pressure. About two weeks later I came back ready to buy, and that's when I worked with Julian on the actual negotiation. He made the process feel straightforward, and when I had specific asks, the team was willing to meet me in the middle on a few things. It ended up being one of ... Read More Google - Apr 1, 2026
My only complaint about this experience was that when I spoke on the phone with the associate, they said the price was the same at the dealership. When I got in- it was a little over $1000 more and they would not match the price online and required me to add the KAR security system. Left with a car, but it was over my initial budget due to the cost of the REQUIRED security system. At that point, the price of the system needs to be in the dealership price already since it actually isn’t OPTIONAL like the website says ... Read More DealerRater - Mar 2, 2026
Do Not TRUST GENESIS WARRANTIES ! We paid $95K for a new Genesis (owned by Hyundai). The ENGINE FAILED at 1195 miles Genesis stated it was a Manufacturing DEFECT They promised us a prompt reimbursement. SIX-MONTHS LATER : At a LOSS >$10K we were reimbursed Genesis(owned by Hyundai and related to Kia) is THE MOST UNETHICAL COMPANY I have experienced in my 68-yr lifetime.
Worst service drive in the history of car dealerships
I had a great experience leasing my new vehicle from Norm Reeves Genesis of Cerritos. The entire process was smooth, professional, and transparent from start to finish. The staff was knowledgeable, patient, and took the time to explain all the details clearly, which made the experience stress-free and enjoyable. I truly appreciated the level of customer service and attention to detail. I would definitely recommend this dealership to anyone looking for a seamless and pleasant car-leasing experience.
Ashley in the service department was quiet possibly, the rudest person I have ever spoken too, when i asked kindly to speak to a manager she refused, and said i needed to state a reason, when i continued to ask she finally said there was no manager to speak too. I leased my car from this dealership over two years ago, have taken my car to get serviced there since its where i got it multiple times. Not a way to treat a loyal customer
I called on September 30th to confirm the oil and filter change price after giving them my car’s year and model. They told me it would be $140, so I made an appointment for October 7th. But when I arrived, they said it was actually $210 and claimed “it’s always been that way.” Very disappointing to see this kind of service from a brand that represents Korea.
There was no pressure with the sell. Ernesto was the agent and counted around and went to the Valley to get the color and make wanted. Super professional.
I recently had work done on my 2023 G90 at Norm Reeves Genesis of Cerritos and they did an excellent job. I had it serviced and I also complained of a rattle which it has had for a long time. The rattle only happened when driving over certain sharp bumps. When I took it in, I asked for someone to go on a test drive with me so I could try to point out the rattle. The shop foreman rode with me, but I was frustrated that I didn't really hear the rattle during the test drive. The dealership had ... Read More DealerRater - Aug 21, 2025
I recently brought my car in for a recall service and documented its dashboard (range, odometer, and Eco Mode enabled) before dropping it off. Initially, the dealership said the required part would arrive on Monday, August 4, but after I had already left, they informed me it wouldn’t arrive until Wednesday, August 6—so I requested a courtesy vehicle to commute to work. Upon pick-up, I compared a new dashboard photo with the original: the odometer had only increased by 7 miles, yet the range had dropped disproportionately, and Eco Mode was disabled. Curious—and concerned—I reviewed my dashcam footage, which ... Read More Google - Aug 13, 2025
Most disrespectful and rudest experience I have ever had at a dealership. The person who greeted us was great and polite, however the salesperson who assisted us was literally absurd in his behavior. We inquired regarding test driving a car. He came up to us and didn’t introduce himself and literally stared at us without saying a word. The first words out of him mouth were if we don’t follow him outside and continue sitting inside we won’t test drive a car. I am not joking, this literally happened. When we went outside to get into a ... Read More Google - Jul 19, 2025
On 1/2/24, I bought a new 2023 G90 from Norm Reeves Genesis of Cerritos. The purchase experience was good, with no hard selling. The Service Advisor couldn't be nicer when I see her in person. However, when I call her, I get a message that says the best way to reach her is to send her a text message. When I send her a text, she only replies when she has good news for me. I think she should reply to every text. The only significant problem that I have had with the car is that when I drive over sharp ... Read More DealerRater - Jun 19, 2025
You can tell by other reviews here that their only interest is selling you a car. You might have a decent experience purchasing from them at first, but you should expect no communication or assistance from them afterwards. Trying to get any service done even for a minor check up or oil change is extremely frustrating and time consuming. I would not recommend this dealership at all if you plan on using any of their services after your purchase.
Recently, I purchased a new GV70-EV from Genesis Cerritos. It was the first time from this location. Ernesto Ramos professionally helped me to get a good deal. Excellent experience.
I have been trying to get a hold of someone for 2 weeks regarding a maintenance package reimbursement. Countless voicemails, emails and web portal attempts. Hoping to get some traction through a review, but at this point I would highly discourage anyone from paying for the maintenance package as if you sell your car prior to the end of that period they will make it very difficult to get the money back you're legally owed.
Called the General Manager as he described to reach out in response but out of office until next week. Sent to finance again with no ... Read More Google - Mar 6, 2025
Sadly, I had originally left a 5 star review, but issues after the sale on the part of the dealership, with a lack of contact have caused me to change it. I have left a message with the GM to speak about it, hopefully compared to the rest of his management staff he will return a call............I am doing this out of respect before I start listing the issues
So I tried getting my 2024 gv70 oil change done at 5500 miles because the car was telling me that i need oil change. I called cerritos genesis to make appointment and they told me all they going to do is reset the service notification and won't do the oil change because of their claim issue with genesis (this was told by the service manager Issac). They won't do the oil change for u if it's not at 8k mark just because they have issue with claiming this to genesis lol. And I told them that south bay genesis ... Read More Google - Jan 18, 2025
I'm in the market for a new Genesis G80. I stopped by this location the other day to check them out. After walking around for about 30 minutes. Not one salesperson asked if I needed any help. #don'tjudgeabookbyitscover.
This has been a great dealer to work with for the last 3 years and I have nothing but great things to say about their service and warranty care of my GV70. Kyle Predmore, a service manager at this dealership has gone above and beyond to support my maintenance and warranty concerns with this vehicle, and I highly recommend him.
Julian was very professional and provided great customer service and had my entire purchase experience go seamless. Can't recommend him enough!
Second time customer of this dealership. They are friendly, knowledgeable and easy to work with.
Our experience at the dealership was fantastic! Edwin and Mariana helped us out and really made sure that we were taken care of. The dealership itself was clean and comfortable and we would gladly work with them again and would encourage anyone in the market for a car to check them out
Love the service here and honestly Kyle sets the gold standard. Extremely easy to communicate.
Still sharing with Hyundai dealer lot? When are you going to have a standalone Norm Reeve Genesis dealer? I bought GV70 about a month ago from Corona Genesis even though my house (Fullerton) is much closer to Cerritos is because of the Genesis standalone dealership experience...
Smooth and efficient. Mary was friendly and helpful. She explained technical and future upgrades and answered all my questions.
This team sets the bar high for delivering a seamless client experience. They offer a very welcoming environment and are so attentive. I would highly recommend this dealership to my friends and family.
Kyle did always good job and dealer premises is always clean and comfortable to stay.
Staff is very professional and kind. The facility is very clean and accommodating for waiting customers
We bought from this dealer and continue to come back for our automotive needs because of their service and professionalism. They have shown that they care about their customers and how they reflect as a business. They are calm, patient, understanding and they care to listen about our needs for my vehicle.
Julian was very knowledgeable and assisted me with any difficult questions I had. Great service!
Norm Reeves is very responsive when I need to schedule valet service for my Genesis. Always on time and giving regular updates. We are very pleased with their vehicle service.
Although it was tough not having our GV80 for a month, Kyle kept me informed along the way. Having a loaner dropped off at our house to use during the repair was invaluable. Hoping to have no more issues and get years of joy from our Genesis. I'm looking forward to our first scheduled maintenance at the soon to open stand alone Norm Reeves Genesis. Thanks Kyle!
The service was very prompt and staff were very nice. everything I needed was made available and very easy.
Whenever I call Kyle regarding my car he get it taken care of ASAP. He keeps me updated on everything the maintenance team is doing this call lot has helped me with any issues with my vehicle.
Service process was easy. Very helpful and efficient! Kyle communicated well and provided transportation to and from home.
The service staff is always pleasant and helpful. I had a concern about a recent recall and took the car back in for service and they verified all was okay.
Although the service took so long their service was great. I hope they have more parts in warehouse for saving service time.
It was a great experience. However they wanted to do a brake fluid replacement and fuel line clean out… my car only had 23000 - so we decline the extra service.
The overall experience was satisfactory. Angelina and Julian stayed fairly late to help us with the purchase. Thank you!
My wife was the one who took the car in, but I delt with the service people by phone and text. I was very satisfied..
Very sweet and patient. Explained the service or recall with lots of details . Car was given back on time and loved that she had the loaner ready and super clean. I always look forward for a cup of coffee or 2. Thank you!!!!
Kyle is the best one services he explained very carefully and happy with his services pick up and drop me off for get my car Thank you Kyle!
Kyle Predmore was exceptionally good with his advice about my vehicle. Kyle delivered my car back to me in a timely manner.
Terrific reception from Mariela and very knowledgeable. Felt very well taken care of. A little far from me but worth the effort.